User Manuals
SureTech empowers your success with innovative, reliable solutions designed for seamless, efficient performance every time.
User Manuals
SureTech empowers your success with innovative, reliable solutions designed for seamless, efficient performance every time.
User Manuals
Discover the comprehensive and user-friendly manuals for SureTech products, designed to empower you with clear instructions and helpful tips.
Whether you’re setting up a new device or optimizing existing equipment, our manuals provide concise guidance to ensure a smooth and efficient experience.
With SureTech, enjoy reliable support and unlock the full potential of your technology—simple, straightforward, and always at your fingertips.
General Frequently Asked Questions
SureTech specializes in delivering reliable, forward-thinking technology solutions that help businesses operate more efficiently, securely, and competitively in a rapidly evolving digital landscape.
SureTech products are compatible with most Qi-enabled smartphones, smartwatches, and wireless earbuds from major brands.
Yes, built-in safety features protect against overheating, overcharging, and short circuits for safe overnight use.
SureTech chargers support fast wireless charging, delivering efficient power while maintaining device safety and battery health.
Yes, SureTech charging stations are designed to power multiple devices simultaneously, reducing clutter and simplifying your setup.
Absolutely. Many SureTech products feature compact, foldable designs that make them easy to carry and use anywhere.
Yes, SureTech provides warranties on its products to ensure quality and customer peace of mind.
SureTech focuses on combining sleek design, reliability, and advanced safety features with user-friendly functionality.
SureTech products typically use standard charging cables and adapters, though recommended specifications ensure optimal performance.
You can contact SureTech through their website, email, or customer support channels for assistance and product inquiries.
Product Frequently Asked Questions
SureTech S1 Earbud
Can you pair these earbuds with two devices at the same time?
Yes. These earbuds can pair with two devices at one time, but you will need to “disconnect” devices that are not in use.
-How do you properly wear earbuds?
Look at the L/R logo on the back of the earbuds to ensure that the left and right earbuds are being worn on the correct sides. Turn the earbuds while wearing them and find the most comfortable position.
-Can you wear either earbud alone and still adjust the volume with the earbud you're wearing?
Yes, you can use a single earbud and adjust the volume.
-Can I use both of the earbuds independently?
Yes, Each earbud can be used as a single speaker.
-Can others hear your music or calls?
No, generally they can’t. but if you use the loudest volume, it may be heard.
-Do this earbuds have a microphone?
Yes, each earbud has two microphones. It uses one to listen to your voice, and it uses the second one to listen for ambient sounds for “Environmental Noise Cancellation” (ENC) to ensure your voice is clear to the caller.
-Can you use for phone calls?
Yes, each earbud includes two microphones as stated above, you can use these earbuds for calls.
-Are earbuds really water proof?
These earbuds are rated IPX5 water-resistant, designed for activities like running, yoga, gym workouts, cycling, camping, etc. However, they should not be used while swimming or submerged in water.
-Will earbuds charge while the case is charging?
Yes-and-No. When earbuds are in the case, and the case is charging, the case will charge the earbuds first and then it will shift to charging the battery inside the charging case afterward.
-How do you charge it?
You can charge it with USB-C Cable.
-Are these earbuds actually noise cancelling, or do they only dull the background noises?
Yes, these earbuds provide >25dB of Active Noise Cancelling (ANC).
-How to switch the music via the wireless earbuds?
A: Please check the below details :
Play/Pause : Click once L or R earbud
Next Song: Double click R earbud
Previous Song : Double click L earbud
Answer/End call: Double tap on either earbud,
Reject call: Long press on either earbud for 2s
How to adjust the volume via the wireless earphones ?
Long press L or R earbud to adjust the volume while playing music.
# Volume + : Long tap on right earbud
# Volume - : Long tap on left earbud.
Folding Charger
What should I do if my phone is not charging wirelessly/charging slowly on the MagSafe charger?
Please check:
- Your phone is an iPhone with MagSafe (iPhone 12 series or later).
- Use the included charging cable.
- Your power adapter or USB port outputs at least 65W.
- Your protective case is less than 2mm thick.
- There are no metal accessories, credit cards, or pop sockets between your phone and the charger.
Additional information about wireless charging speeds:
- Wireless charging is not as fast as wired charging.
- Limiting the number of applications you have open simultaneously on your phone will improve charging speed.
- High temperatures will reduce charging speed and restrict power, which is something that happens during wireless charging.
- When your iPhone stops charging at 80%, it may be due to "Optimized Battery Charging". Please check whether turning it off helps. Click Settings > Battery > Battery Health > Turn off "Optimized Battery Charging". If you haven't enabled "Optimized Battery Charging", the issue is mostly caused by the iOS upgrade. Please upgrade or wait for the next system upgrade.
If you’re still having problems with the product, you can contact SureTech Customer Support for further assistance. Make sure to briefly mention the tips you’ve already tried so that we can find a faster solution for you.
What should I do if my AirPods case is not charging/charging slowly?
Not charging or slow charging is usually caused by using a thick protective case or the wrong AirPods charging case model.
- Please check if your AirPods charging case supports wireless charging. An AirPods charging case with an outside indicator light supports wireless charging. For further information, please refer to: https://support.apple.com/en-us/HT209580
- The AirPods protective case is no greater than 2 mm thick.
- Your AirPods charging case is positioned exactly in the center of the charging pad.
Additional information:
- Wireless charging is not as fast as wired charging.
- The charger has a maximum output of 5W for AirPods.
- The indicator light on the AirPods case will display for 8 seconds when it is powered on, but it will not stay on while it is charging.
If you’re still having problems with the product, you can contact SureTech Customer Support for further assistance. Make sure to briefly mention the tips you’ve already tried so that we can find a faster solution for you.
How do I securely attach my phone to the MagSafe charger?
Phone attachment issues are often caused by incompatible phone models or non-magnetic cases.
Please check:
- Your phone is an iPhone with MagSafe charging capabilities (iPhone 12 series or later).
- Your case is either a MagSafe case or a case with a magnetic ring.
Taking care of your Portable Charger for Apple Watch:
When charging, please “eject” the watch charging arm and place the back of the watch onto the top of the watch charging arm to properly align the watch to the charging arm. The watch should present a charging indicator when the alignment is correct.
After charging, you can fold the charging arm if wanted.
Why does wireless charging get slightly hot?
This device is Qi 2.2 certified, and has multiple safety technologies built in, but it is normal for your device to generate heat during wireless charging, especially during extended sessions or when gaming or streaming videos. The metal body design helps dissipate heat efficiency, which may make the device feel slightly warm.
If the product becomes excessively warm, try moving it to a cooler or shaded environment (around 77°F / 25°C).
If you have any questions, please contact SureTech Customer Support for further assistance.
When I pick up my phone, it lifts the entire wireless charger. What should I do?
Since the product itself is not particularly heavy, and to ensure the magnetic attachment remains secure, you may inadvertently lift the entire device when picking up your phone. We recommend lifting from the bottom when removing your phone. This allows you to remove the phone with one hand without lifting the entire product.